- Shipping & Returns
Shipping & Returns
Free Same Day Shipping
*Free Shipping within the USA is included on orders of $5.99 and over.
Free Same day shipping offer is valid for orders before 2pm CT, excluding days that we are closed (weekends, holidays). *Despite our best efforts we are sometimes unable to fulfill same day shipping (Mother Nature, alien abductions, gremlins etc.). Rest assured - we will get your package out the fastest we can!
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If the return is not a result of our error, the return shipping cost is your responsibility.
Our return address is:
1320 5th Ave N.
Fargo, ND 58103
** Returned spools that have been cut or damaged will be subject to a 15% Restocking fee. **
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Any shipping costs paid will not be refunded upon return unless the return is a result of our error (you received an incorrect or defective item, etc.).
UPS Shipping Options
- 2nd Day Air (please allow 2 business days - orders placed after 2pm CST on Wednesday will be delivered the following Monday)
- Next Day Air (please allow 1 business day - orders placed after 2pm CST on Thursday will be delivered the following Monday)
Please Note: UPS delivers only on business days (M-F), and does NOT deliver on weekends or holidays unless you have chosen Saturday Delivery. For any further questions or to ensure you are choosing the correct shipping option for your needs please refer to the UPS website or contact Paracord Planet Customer Service between 8am and 4pm CST.
USPS Shipping Options
- Priority (please allow 1-3 business days)
- First Class (please allow 2-3 business days)
Please Note: USPS delivers only on business days (M-F) and Saturdays. They do NOT deliver on Sundays or Federal Holidays. For any further questions or to ensure you are choosing the correct shipping option for your needs please refer to the USPS website or contact Paracord Planet Customer Service between 8am and 4pm CST.